Shipping Policy
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Shipping Quotes: Shipping is automatically quoted at checkout for most items. Larger items may require a custom shipping quote. Please reach out before purchasing for a shipping estimate.
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Delicate Item Insurance: All delicate items are insured for their full value during transit.
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Processing Time: Orders are typically processed within 3 business days.
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Shipping Methods: We offer standard shipping, expedited shipping, etc. Shipping options will be available at checkout.
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Shipping Destinations: We currently ship to most of the world.
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Tracking: Once your order has shipped, you will receive a tracking number via email.
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Shipping Costs: Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
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Lost or Damaged Items: If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
Local Pick Up:
- Kitchener/Waterloo Region: If you'd like to pick your order up directly from our location in Kitchener, ON Canada, use code "LOCALPICKUP" at checkout to waive shipping fees. Reach out via EMAIL to make arrangements within 24 hours of placing your order. Pick up within 1 week of purchase, unless otherwise discussed. Pick up dates and times subject to availability.
Vintage Policy
- Condition: Each item sold will have it's condition documented to the best of our ability in the description. Please review all condition notes or contact us for additional images/videos before purchasing.
- There will be no refunds or returns under any circumstances. Items damaged during shipment will be refunded via insurance claim. Must be reported within 14 days of receiving damaged package. Receiver must cooperate with postal service damage investigation within allotted time frame.